Five9 Auto Email of Voicemails

Five9.com has a new feature that was a big boon to our center. Previously, we had to asked an agent to log in to the five9 interface to be able to retrieve any new voice mail that was left by callers during our after office hours operations.

Now, five9 allows an administrator to assign an email with which the system could send out, via email, the details of the missed call, together with the voicemail, if any, as an attachment to the email.

Our agents can now access and process missed calls without having to login to the five9.com interface. Way to go five9!  Randy, now, how about the long awaited multipartitioned domain features that was promised 3 years ago?

Face control

In the land of equality, liberty and fraternity, I find the strangest thing—face control. Don’t ask me what it is for, I will explain quickly and as painlessly as possible. In certain places in Paris, notably in bars and party places, there are gatekeepers—bouncers in our parlance—who allow people in or exclude them not based [...]

The truly married woman

  

Each morning for 12 years, Ayo never failed to have Ayayi’s cup of tea ready beside at his bedside. She would get up early, careful not to wake the man soundly sleeping beside her.

Upon rising, Ayayi was sure to find beside him his hot tea “just as he liked it – weak and sugary, without milk”. 

Then as he stepped out of the room, Ayayi would find his breakfast laid on the table while Ayo would be sweeping dried leaves in the yard. 

No, Ayo was not his wife. She was his mistress. They had lived like husband and wife without the blessing of marriage and they got along very well. Ayo was a fine woman. She was loyal. She kept her lover’s house efficiently. She bore him children. And to say that Ajayi was proud of her was an understatement, so to speak.

Twelve long years, and Ayo showed no sign of complaint.

Everyday, Ajayi witnessed how his mistress tirelessly performed her duties around the house – tidying up a table, straightening the pillows, keeping the hearth warm and still managing to look her best to greet Ajayi on the door after he spent the day out at work.

Then one day, while in contemplative mood as he sipped his morning tea – Ajayi thought… why not he married Ayo? After these years, Ajayi mused – Ayo truly deserved his name. After all, they were no less than husband and wife. Only a piece of signed document to make their union legal, made the difference. And so he decided: he would marry her, finally. He was convinced the sanction of marriage would even strengthen their relationship more.

So in a simple ceremony in the context of African tradition and some Western touch of wedding cake and speeches, Ajayi and Ayo’s union was given legal reinforcement. Ajayi thought – the marriage was a befitting reward for the faithful mistress. Ayo was indeed an excellent woman of the house, but certainly, Ajayi believed, the marriage would even further bring out the good, if not the best qualities in her.

But it wasn’t to be so.

“The next morning as his alarm clock went off, he stirred and reached for his morning cup of tea. It was not there. He sprang up and looked. Nothing. He listened for Ayo’s footsteps outside in the kitchen. Nothing. He turned to look beside him. Ayo was there and her ‘bare ebony back was heaving gently. She must be ill, he thought; all that excitement yesterday.

“Ayo, Ayo,” he cried, “are you ill?” Ajayi asked, worried.

She turned around slowly still lying down and faced him. She tweaked her toes luxuriously under the cotton coverlet and patted her breast slowly. There was a terrible calm about her.

“No, Ajayi,” she replied, “are you?” she asked him.

“No,” he said. He was puzzled and alarmed, thinking that her mind had become unhinged under the strain.

“Ajayi, my husband,” she said. “for twelve years I have got up every morning at five to make tea for you and breakfast. Now I am a truly married woman, you must treat me with a little more respect. You are now a husband and not a lover. Get up and make yourself a cup of tea.”

(The Truly Married Woman by Abioseh Nicol)

Writing better, writing more often

So I’ve been going emo over my lack of innovation. I have figured a way out. A workaround.

I’ve been frustrated over what I couldn’t do in the tech field. A solution is to find something else to do. Something related to this blog. Writing.

I haven’t been writing much prose. I only write technical specifications for work, and blogging for you, the reader. (And of course I haven’t been blogging enough.) My technical blogging is limited. I don’t want to blog anything remotely related to what I work on. Instead, the tech I blog about is stuff that I find fun or significant. I moved the “hard” topics to another blog. I want to keep this blog for personal insights. And for essay-type blogging.

That is the main reason why I haven’t been blogging here enough. I wanted to reserve this blog for article and essay-type posts. I wanted to reach the level of the influential bloggers and tech essayists whose works stand the test of time. But now, I realize I’m not there yet. I need to improve.

I got some writing help. Hopefully, this blog will show results. This blog should warm me up to writing longer pieces, more literary, even.

The first piece of advice in essay writing I got was to write the essay as if it were a personal letter to myself. I’ll apply that to the blog. As a letter, I should be more casual and just let the words come out. I am doing that right now, instead of carefully considering every word. But, I can’t sustain writing like this if the limit is the time I’m on the PC.

I need to take down my thoughts and write down notes. The writer spends their waking time thinking of what to write about - in the same way the programmer thinks of new ways of solving problems.

So I go forward with writing better and writing more often as a goal. I may not declare my 101 goals in public (like Sacha Chua’s goals, assuming even I could even come up with that many. Now if I were as logical as her…)

People are joining the NaNoWriMo this November. Perhaps I should join them, in writing essays. Hope I could do this.