Category: zte sale

ZTE gets 472 complaints with DTI over Sale Fiasco

Abe Olandres Leave a comment

The Department of Trade and Industry (DTI) received a total of 472 complaints against ZTE (and/or its local distributor MSI-ECS) involving the ZTE handset sale that happened last October.

This is a according to a source close to someone inside the department. This is perhaps one of the most number of complaints ever recorded, almost in the same level as our local telcos get every quarter.

The fiasco stemmed from the failure of the sale of handsets where thousands lined up and only about 300 were actually available (half of which were either hoarded by resellers or employees).

ZTE (MSI-ECS) eventually apologized about the event and their shortcomings but that did not stop frustrated customers from filing a complaint to the DTI.

You can read more about the ZTE event below:

* ZTE Grand X2 L phablet to go on sale for just Php2k
* Chaos ensues at ZTE Sale, flooded with complaints
* ZTE releases official statement regarding sale mishap

The post ZTE gets 472 complaints with DTI over Sale Fiasco appeared first on YugaTech | Philippines, Tech News & Reviews.

ZTE releases official statement regarding sale mishap

Kevin Bruce Francisco Leave a comment

With the chaos that ensued over at ZTE‘s sale yesterday about the Php10,000 discount on its Grand X2 L phablet, the company has released an official statement that addresses the people who exerted effort going to their kiosks and concept stores only to go home disappointed.

ZTESaleDavao

Photo from Chris Gonzales

Their statement reads:

 Thank you so much for the overwhelming support for the ZTE Mobile Sales Promo.

We appreciate the efforts made by the thousands who went to our kiosks and concept store yesterday. We did not expect such an overflow of interested buyers, hence the shortage. We are very sorry for the inconvenience. Truly, we made a mistake in underestimating the response and we appeal for your understanding and compassion. As a responsible organization, we are finding ways to address the concerns of those who painstakingly queued to enjoy the offer yet went home disappointed.

As we are humbled by the reception the public has given our campaign, together with MSI-ECS, our distributor, we are committing ourselves to coming up with better initiatives, more aggressive promotions and up to date mobile devices that will benefit more Filipinos in the coming days.

Again, our sincerest apologies for the inconvenience and disappointment we have caused.

{ZTE Philippines, MSI-ECS}

The post ZTE releases official statement regarding sale mishap appeared first on YugaTech | Philippines, Tech News & Reviews.

Chaos ensues at ZTE Sale, flooded with complaints

Carl Lamiel Leave a comment

We’ve been receiving reports that customers who went to the ZTE Mobile Sale today have been enraged over limited stock availability and reservations, things that ZTE promised that would be addressed in today’s promo.

zte grand x2 l promo

ZTE Mobile kiosks were flooded with long queue of lines and mobs of people as early as mall opening hours with customers hoping to get a hold of the hugely discounted Grand X2 L phablet that would start at 2:00 pm.

ZTESale

Reader James de Guzman sent us an image with a comment, “Crazy line here as early as 10am for the ZTE phone on sale.”

Reader Jay Agonoy also noticed that the kiosk wasn’t prepared for the huge number of people lining up for the fire sale. “Here at the #ZTEGrand sale at Lucky Gold Plaza Pasig. Seems to me that the ZTE Mobile concept store here is not prepared, and from what I understand, they are pointing fingers to the marketing who spread the info that 50-100 units will be sold whereas this store only has an estimated 25-30 units available at the moment. Also, [there are] those who are cutting in the queue.“

Customers who went to the sale today were not appeased with what had transpired, complaining on comments and walls on their Facebook page about limited stock availability, queue cutting, and product reservations citing that they were only informed about the limited time for purchase.

ZTE has released a statement earlier, noting that they only have limited stocks available as much as they would want to accommodate all their customers who lined up to get the phone.

Screenshot_3

From ZTE’s Facebook page

This is a far cry from their post yesterday, announcing sufficient stocks and backup in case of shortages. See screenshot below.

While limited stocks may seem to be the case in most areas on kiosks over the metro, the Chinese mobile giant should have adhered to their word yesterday, promising sufficient stocks, a better queue management, proper time start, and a sale without any reservations for the phone available for purchase today.

We’ve also been receiving reports from our readers that the Grand X2 (V967S) will go on sale this Thursday at all ZTE Kiosks for Php999. Hopefully things would go smoothly this time.

How was your ZTE Grand X2 L fire sale experience? Let us know in the comments field below.

The post Chaos ensues at ZTE Sale, flooded with complaints appeared first on YugaTech | Philippines, Tech News & Reviews.

Chaos ensues at ZTE Sale, flooded with complaints

Carl Lamiel Leave a comment

We’ve been receiving reports that customers who went to the ZTE Mobile Sale today have been enraged over limited stock availability and reservations, things that ZTE promised that would be addressed in today’s promo.

zte grand x2 l promo

ZTE Mobile kiosks were flooded with long queue of lines and mobs of people as early as mall opening hours with customers hoping to get a hold of the hugely discounted Grand X2 L phablet that would start at 2:00 pm.

ZTESale

Reader James de Guzman sent us an image with a comment, “Crazy line here as early as 10am for the ZTE phone on sale.”

Reader Jay Agonoy also noticed that the kiosk wasn’t prepared for the huge number of people lining up for the fire sale. “Here at the #ZTEGrand sale at Lucky Gold Plaza Pasig. Seems to me that the ZTE Mobile concept store here is not prepared, and from what I understand, they are pointing fingers to the marketing who spread the info that 50-100 units will be sold whereas this store only has an estimated 25-30 units available at the moment. Also, [there are] those who are cutting in the queue.“

Customers who went to the sale today were not appeased with what had transpired, complaining on comments and walls on their Facebook page about limited stock availability, queue cutting, and product reservations citing that they were only informed about the limited time for purchase.

ZTE has released a statement earlier, noting that they only have limited stocks available as much as they would want to accommodate all their customers who lined up to get the phone.

Screenshot_3

From ZTE’s Facebook page

This is a far cry from their post yesterday, announcing sufficient stocks and backup in case of shortages. See screenshot below.

While limited stocks may seem to be the case in most areas on kiosks over the metro, the Chinese mobile giant should have adhered to their word yesterday, promising sufficient stocks, a better queue management, proper time start, and a sale without any reservations for the phone available for purchase today.

We’ve also been receiving reports from our readers that the Grand X2 (V967S) will go on sale this Thursday at all ZTE Kiosks for Php999. Hopefully things would go smoothly this time.

How was your ZTE Grand X2 L fire sale experience? Let us know in the comments field below.

The post Chaos ensues at ZTE Sale, flooded with complaints appeared first on YugaTech | Philippines, Tech News & Reviews.

Chaos ensues at ZTE Sale, flooded with complaints

Carl Lamiel Leave a comment

We’ve been receiving reports that customers who went to the ZTE Mobile Sale today have been enraged over limited stock availability and reservations, things that ZTE promised that would be addressed in today’s promo.

zte grand x2 l promo

ZTE Mobile kiosks were flooded with long queue of lines and mobs of people as early as mall opening hours with customers hoping to get a hold of the hugely discounted Grand X2 L phablet that would start at 2:00 pm.

ZTESale

Reader James de Guzman sent us an image with a comment, “Crazy line here as early as 10am for the ZTE phone on sale.”

Reader Jay Agonoy also noticed that the kiosk wasn’t prepared for the huge number of people lining up for the fire sale. “Here at the #ZTEGrand sale at Lucky Gold Plaza Pasig. Seems to me that the ZTE Mobile concept store here is not prepared, and from what I understand, they are pointing fingers to the marketing who spread the info that 50-100 units will be sold whereas this store only has an estimated 25-30 units available at the moment. Also, [there are] those who are cutting in the queue.“

Customers who went to the sale today were not appeased with what had transpired, complaining on comments and walls on their Facebook page about limited stock availability, queue cutting, and product reservations citing that they were only informed about the limited time for purchase.

ZTE has released a statement earlier, noting that they only have limited stocks available as much as they would want to accommodate all their customers who lined up to get the phone.

Screenshot_3

From ZTE’s Facebook page

This is a far cry from their post yesterday, announcing sufficient stocks and backup in case of shortages. See screenshot below.

While limited stocks may seem to be the case in most areas on kiosks over the metro, the Chinese mobile giant should have adhered to their word yesterday, promising sufficient stocks, a better queue management, proper time start, and a sale without any reservations for the phone available for purchase today.

We’ve also been receiving reports from our readers that the Grand X2 (V967S) will go on sale this Thursday at all ZTE Kiosks for Php999. Hopefully things would go smoothly this time.

How was your ZTE Grand X2 L fire sale experience? Let us know in the comments field below.

The post Chaos ensues at ZTE Sale, flooded with complaints appeared first on YugaTech | Philippines, Tech News & Reviews.