Category: PSBank

PSBank launches LiveChat

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PSBank, the thrift bank arm of the Metrobank Group, introduces PSBank LiveChat, the first real-time chat service in the local banking industry.

PSBank LiveChat enables existing and potential clients from here and abroad to interact with PSBank customer service assistants regarding inquiries on their deposits, loans, trust products, and other banking concerns. It can be accessed through www.psbank.com.ph.

“We are very excited to announce that we have added another dimension in addressing our clients’ inquiries and concerns beyond emails and phone calls – through online chat. This gives our technologically-savvy clients another option in getting instant answers to their banking questions real-time at their most convenient schedule,” PSBank Marketing Group Head/Senior Vice President Noel Tuazon said.

PSBank LiveChat provides users with a unique six-digit case number to allow customer service assistants to follow through clients’ concerns. This eliminates the need for lengthy follow-ups or clients having to repeat the same information on their next chat. With this new facility, PSBank LiveChat users do not have to undergo a lengthy registration process, exchange formal emails with the Bank, or travel to their home branch. Customers abroad will also find LiveChat as an affordable alternative to expensive phone calls.

“PSBank not only equates customer care with timely responses to inquiries. We also strive to give our clients friendly and genuine advice to help them make sound financial decisions through PSBank LiveChat. This enables us to reinforce our commitment to provide simple and reliable banking service to all our clients, 24/7,” added Mr. Tuazon.

PSBank Online helps save time in managing one’s finances

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It’s true – time is a very valuable asset. And like that TV commercial says: every minute wasted, is money wasted.

Instead of traveling to different locations, lining up for errands and losing precious time, people have become wiser and more conscious of the time that they allot for things that matter versus mundane things that could take up too much of their day. They now choose to do their tasks online as much as possible, at their own pace and time, based on their most convenient schedule. This helps them prioritize their tasks, organize their schedules and optimize their day.

To help clients accomplish their goals while enjoying life’s pleasures, PSBank offers its 24/7 secure online portal PSBank Online. It enables them to do banking transactions at the comfort of their home or office with just a few swipes on their laptop, desktop or tablet. This saves them time from lining up in payment centers, bank branches or ATMs. It also eliminates the hassle of planning days around banking hours.

“We continuously strive to help our customers manage their finances without physical or time constraints. We hope to make their banking experience with us even more simple and reliable with PSBank Online which provides secured access to our products and services at their preferred schedule,” said PSBank President Vicente R. Cuna Jr.

With a few clicks, clients can manage savings and loan accounts, view and monitor issued checks, transfer funds, reorder checkbooks, and even reload their PSBank Prepaid MasterCard.

PSBank Online can also help them pay their loans, utility and credit card bills and insurance premium on time, as they can make payments anytime, anywhere.

As a testament to the benefits of online banking services, actor and host Luis Manzano shares how managing his finances has become easier and more accessible while he juggles his personal life, work and diving adventures. “It’s really about the value of convenience for me, most especially if I need to do something urgent while I’m at work, I can have the luxury of doing so online,” said Mr. Manzano.

He further encourages Filipinos to try online banking to experience living life at ease. “Given a chance, I’m sure all of us would prefer to relax at home while taking care of all our needs, including paying bills and sending or receiving money from our loved ones. Filipinos just have to learn how to do it – as it’s very easy- and once they get the hang of it, it’s done,” added Mr. Manzano.

PSBank Online is your secure, 24/7 online connection to a better and more organized way of managing your finances. Register your account now at www.psbank.com.ph. For more details, you can call the Bank’s round-the-clock hotline at (632) 845-8888 or visit your nearest PSBank branch.

PSBank and AXA seals bancassurance partnership

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PSBank President Vicente R. Cuna Jr. and AXA President Rien Hermans seal the bancassurance partnership with a handshake after signing the agreement at the GT Tower Penthouse. Flanking them are AXA Chief Bancassurance Officer Marie Raymundo and PSBank EVP Jose Vicente L. Alde

PSBank, the thrift bank arm of Metrobank Group, recently signed a memorandum of agreement with AXA Philippines for a bancassurance partnership.

The exclusive alliance will provide PSBank customers with convenience and easier access to AXA’s wide range of insurance products through the Bank’s extensive branch network.

“We are very optimistic about our partnership with AXA Philippines because we share the same vision and customer-centric approach in offering affordable financial solutions to our clients,” said PSBank President Vicente Cuna Jr.

“We have been looking at this opportunity for quite some time,” said AXA Philippines President and CEO Rien Hermans. “The awareness for the need for insurance in the country is becoming more and more widespread. Being present in PSBank allows us to bring financial protection to a much larger group of the Filipino population.”

Starting June 16, PSBank clients looking for insurance solutions will be referred to AXA representatives in PSBank’s 123 branches in Metro Manila. This is also expected to be offered to its provincial branches within the year to cater to more clients.

With AXA’s line of personalized, easy-to-understand, and affordable insurance products, PSBank customers can now enjoy a more well-rounded suite of products and services – from deposits and loan products, to income protection, health insurance, and educational plans – to prepare for a more financially secure future.

“This partnership allows us to advocate financial wellness to our clients as we offer them suitable alternatives to save and grow their finances. We know that they work hard to earn their money and we also know that the financial security of their family is very important to them,” added Cuna Jr.

“What is critical in this partnership is that we find a way to fit our products and solutions with those of PSBank, so that it comes very naturally. PSBank clients can then expect the same proposition from AXA as they do with PSBank – solutions that are always simple and always delivering quality that matches their needs,” concluded Hermans.

PSBank and AXA Philippines are institutions under the Metrobank financial conglomerate. AXA Philippines is a joint venture between Metrobank and AXA Group, one of the world’s largest insurance and asset management companies with 157,000 employees serving 102 million customers in 57 countries.

PSBank has expanded its network coverage to over 200 branches and over 500 ATMs nationwide, and strives to consistently make banking simple, fast and convenient for its customers. AXA Philippines is one of the largest and fastest growing life insurance companies in the country, currently among the top three life insurance companies in the market (in terms of total premium income), serving over 500,000 clients.

PSBank and AXA seals bancassurance partnership

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PSBank President Vicente R. Cuna Jr. and AXA President Rien Hermans seal the bancassurance partnership with a handshake after signing the agreement at the GT Tower Penthouse. Flanking them are AXA Chief Bancassurance Officer Marie Raymundo and PSBank EVP Jose Vicente L. Alde

PSBank, the thrift bank arm of Metrobank Group, recently signed a memorandum of agreement with AXA Philippines for a bancassurance partnership.

The exclusive alliance will provide PSBank customers with convenience and easier access to AXA’s wide range of insurance products through the Bank’s extensive branch network.

“We are very optimistic about our partnership with AXA Philippines because we share the same vision and customer-centric approach in offering affordable financial solutions to our clients,” said PSBank President Vicente Cuna Jr.

“We have been looking at this opportunity for quite some time,” said AXA Philippines President and CEO Rien Hermans. “The awareness for the need for insurance in the country is becoming more and more widespread. Being present in PSBank allows us to bring financial protection to a much larger group of the Filipino population.”

Starting June 16, PSBank clients looking for insurance solutions will be referred to AXA representatives in PSBank’s 123 branches in Metro Manila. This is also expected to be offered to its provincial branches within the year to cater to more clients.

With AXA’s line of personalized, easy-to-understand, and affordable insurance products, PSBank customers can now enjoy a more well-rounded suite of products and services – from deposits and loan products, to income protection, health insurance, and educational plans – to prepare for a more financially secure future.

“This partnership allows us to advocate financial wellness to our clients as we offer them suitable alternatives to save and grow their finances. We know that they work hard to earn their money and we also know that the financial security of their family is very important to them,” added Cuna Jr.

“What is critical in this partnership is that we find a way to fit our products and solutions with those of PSBank, so that it comes very naturally. PSBank clients can then expect the same proposition from AXA as they do with PSBank – solutions that are always simple and always delivering quality that matches their needs,” concluded Hermans.

PSBank and AXA Philippines are institutions under the Metrobank financial conglomerate. AXA Philippines is a joint venture between Metrobank and AXA Group, one of the world’s largest insurance and asset management companies with 157,000 employees serving 102 million customers in 57 countries.

PSBank has expanded its network coverage to over 200 branches and over 500 ATMs nationwide, and strives to consistently make banking simple, fast and convenient for its customers. AXA Philippines is one of the largest and fastest growing life insurance companies in the country, currently among the top three life insurance companies in the market (in terms of total premium income), serving over 500,000 clients.