Category: PSBank

PSBank unveils redesigned and refreshed website

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Philippine Savings Bank (PSBank) has enhanced its website, www.psbank.com.ph, to provide clients and visitors a better user experience.

The PSBank website’s clean look and streamlined design effectively articulates the essence of the Bank’s “Simple Lang, Maaasahan brand.” It ensures a seamless customer experience as the new look will allow easier navigation for visitors with its adaptive design to any device—laptop, tablet, or mobile phone.

The newly-improved site is also more customer-centric with the addition of the search option bar giving visitors the ease of getting the information they need. Location of PSBank branches and ATMs can also be identified in a breeze as the search feature is already integrated with Google maps. Moreover, access to the Bank’s products and services is also made simpler and faster as these are classified according to clients’ banking needs.

To promptly assist visitors on any inquiry on our products and services, aside from the PSBank LiveChat—a unique feature of the PSBank website– the Bank placed the “I’m Interested” call to service box throughout the site. This new feature will automatically send a message to the Bank’s Customer Experience Group who will be glad to address their queries.

Visitors can also easily share the articles and pages they find interesting in the PSBank website in their social media pages by simply clicking the icon of the social media application found throughout the site.

“The website’s new look is part of our thrust on digitalization. PSBank is always about making things simple and more convenient for customers. With the growing number of devices, we wanted to be more attuned to the times. Our customers should always have a seamless experience when they bank with us through any device, wherever they are,” said Emmanuel A. Tuazon, PSBank SVP and Head of Marketing and Customer Experience Group.

PSBank Adds Security Feature to Prevent ATM Fraud

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In an effort to protect ATM cardholders from fraudulent transactions, PSBank has launched a new security feature called PSBank ATM Lock tool which allows PSBank ATM cardholders to prevent transactions by locking the ATM card using the PSBank Mobile app.

From the PSBank Mobile app (available on Apple App Store and Google Play Store), ATM cardholders can lock/unlock an account with a few simple steps (seen below).

A confirmation message that the ATM card has been locked/unlocked will be displayed on the app. Cardholders will also receive a confirmation email about it on the email address that they’ve used on the PSBank Mobile app.

PSBank urges its patrons to use the new security feature after every transaction using an ATM card, saying that it will provide “an additional layer of protection against ATM skimming, an illegal and unauthorized copying of cardholder information in a card which is usually perpetrated with the use of devices and other similar ATM card-based related fraud”.

The PSBank ATM Lock tool is free to use and is available for all PSBank clients with PSBank Regular ATM card, PSBank Debit MasterCard, PSBank Prepaid MasterCard or PSBank Flexi Personal Loan with Prime Rebate ATM card.

The post PSBank Adds Security Feature to Prevent ATM Fraud appeared first on YugaTech | Philippines, Tech News & Reviews.

PSBank Adds Security Feature to Prevent ATM Fraud

Ronnie Bulaong Leave a comment

In an effort to protect ATM cardholders from fraudulent transactions, PSBank has launched a new security feature called PSBank ATM Lock tool which allows PSBank ATM cardholders to prevent transactions by locking the ATM card using the PSBank Mobile app.

From the PSBank Mobile app (available on Apple App Store and Google Play Store), ATM cardholders can lock/unlock an account with a few simple steps (seen below).

A confirmation message that the ATM card has been locked/unlocked will be displayed on the app. Cardholders will also receive a confirmation email about it on the email address that they’ve used on the PSBank Mobile app.

PSBank urges its patrons to use the new security feature after every transaction using an ATM card, saying that it will provide “an additional layer of protection against ATM skimming, an illegal and unauthorized copying of cardholder information in a card which is usually perpetrated with the use of devices and other similar ATM card-based related fraud”.

The PSBank ATM Lock tool is free to use and is available for all PSBank clients with PSBank Regular ATM card, PSBank Debit MasterCard, PSBank Prepaid MasterCard or PSBank Flexi Personal Loan with Prime Rebate ATM card.

The post PSBank Adds Security Feature to Prevent ATM Fraud appeared first on YugaTech | Philippines, Tech News & Reviews.

PSBank posted P 2.3 Billion Net Income in 2014

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Philippine Savings Bank, the thrift-bank arm of the Metrobank Group, reported a net income of P2.3 billion for 2014, lower than the previous year by 21%. Unlike in 2014, the Bank’s 2013 net income had one-off extraordinary income from the sale of investment portfolio which took advantage of market opportunities at that time. However, the Bank’s core margins grew by 15% year-on-year owing largely to the continued aggressive growth in its consumer loan portfolio, mostly coming from Auto and Mortgage loans.

“Our continuing focus on core asset expansion is giving us good results. The increase in our net interest income and fee-based revenues are very solid indicators of sustainability and quality growth. Our retail lending business led by auto and mortgage loans, supported by an increasing deposit customer base, provides a good foundation for core-growth in the coming years,” PSBank President Vicente R. Cuna Jr. said.

PSBank’s 2014 capital base stood at P17.7 billion with a Total Capital Adequacy Ratio and Tier 1 ratio of 19.6% and 13.3%, respectively. Return on capital was at 13.6%. Asset quality indicators improved with Net Non-Performing Loan (NPL) ratio at 0.5% and NPL coverage of 98.2%. The improvement in delinquency is attributable to a combination of enhancements in the bank’s lending processes, collections and credit risk management tools. PSBank’s total resources further expanded to close strong by end-2014 at P 145.6 Billion.

In 2014, PSBank launched the PSBank Money Market Fund product, the Online Mobile App for the tech-savvy customers and the PSBank Live Chat, the first real-time chat service in the Philippine banking industry. PSBank was also recognized by The Asian Banker magazine as one of the Top Ten Strongest Banks in the Philippines for the fourth consecutive year. The Bank ranked the 5th strongest bank and is the only thrift bank in the top 5 list.

PSBank has 245 branches and 595 ATMs nationwide.

PSBank launches LiveChat

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PSBank, the thrift bank arm of the Metrobank Group, introduces PSBank LiveChat, the first real-time chat service in the local banking industry.

PSBank LiveChat enables existing and potential clients from here and abroad to interact with PSBank customer service assistants regarding inquiries on their deposits, loans, trust products, and other banking concerns. It can be accessed through www.psbank.com.ph.

“We are very excited to announce that we have added another dimension in addressing our clients’ inquiries and concerns beyond emails and phone calls – through online chat. This gives our technologically-savvy clients another option in getting instant answers to their banking questions real-time at their most convenient schedule,” PSBank Marketing Group Head/Senior Vice President Noel Tuazon said.

PSBank LiveChat provides users with a unique six-digit case number to allow customer service assistants to follow through clients’ concerns. This eliminates the need for lengthy follow-ups or clients having to repeat the same information on their next chat. With this new facility, PSBank LiveChat users do not have to undergo a lengthy registration process, exchange formal emails with the Bank, or travel to their home branch. Customers abroad will also find LiveChat as an affordable alternative to expensive phone calls.

“PSBank not only equates customer care with timely responses to inquiries. We also strive to give our clients friendly and genuine advice to help them make sound financial decisions through PSBank LiveChat. This enables us to reinforce our commitment to provide simple and reliable banking service to all our clients, 24/7,” added Mr. Tuazon.