The country’s top telcos, Globe Telecom and Smart Communications, recently passed NTC’s Quality of Service (Qos) Benchmarking Tests for the second quarter of this year.
According to NTC’s results, Globe improved to 1.46% from 2.6% (lower is better) while Smart fell back a bit at 1.26% from 0.87%. “Based on the grade of service, both parties passed the less than or equal to four percent (4%) performance standard of the Commission, meaning no more than four blocked calls is allowed for every 100 call attempts,” said NTC. In this case, Smart still performed better than Globe even with the slight deterioration in its services.
Meanwhile, Globe asked for a reiew of the results and has already registered their concerns with the commission. “The network performance measurement equipment of Globe generates network quality KPIs and more extensive drive tests done by Globe, including the NTC drive test routes, showed a major difference from the latest NTC test results. This may indicate a need to jointly review the latest NTC results in the interest of transparency,” said Cris Crisostomo, Globe Head of Service Quality, Network Technical Group.
NTC also tested for dropped call rates, Average Receive Signal Level, Average Signal Quality, and Call Set Up Time which Globe and Smart also passed. All tests were conducted using postpaid Globe and Smart SIM cards subscribing to regular services. The commission didn’t use Sun, Talk and Text, and Touch Mobile SIMs since these SIMs are using the networks of either Globe or Smart.
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{image source: NTC}
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