Over the past six months, dnata has strengthened its commitment to the economic development and tourism industry in the Philippines with the opening of a new lounge at Manila’s Ninoy Aquino International airport (NAIA) and a contact centre in Clark.
dnata first entered the Philippines in 1998, with a team of 80 providing ground handling services to one cargo airline. Since that time, the company has continued to grow and now employs more than 300 people between its airport operations and contact centre.
“The Philippines is important to dnata’s growth strategy,” said Gary Chapman, President, dnata. “There is considerable potential in the region, with its strong commitment to tourism and services— two industries dnata has deep experience in. I expect the relationship between dnata and the Philippines to continue to grow, just as it has since 1998.”
On 11th February 2015, dnata opened its newest lounge at Manila’s Ninoy Aquino International Airport’s Terminal 3. Open 24-hours a day, the lounge will welcome the premium passengers of customer airline, Emirates, as well as bank premium cardholders.
“The lounge will provide passengers of our customer airlines a quiet break from their travel,” said Margaret Yu, CEO, dnata Philippines. “Passenger traffic from NAIA continues to grow, having doubled since 2005, and the demand for passenger lounges has grown with it. Our Skyview lounge will be a premium airport experience for passengers transiting through Terminal 3.”
This is the first lounge dnata will operate in the international hub, and the 13th lounge in eight airports around the globe. Passengers accessing the Skyview Lounge will find an international selection of hot and cold food, a range of beverages, televisions, newspapers and business centres with everything needed to ensure comfort and productivity.
In September 2014, dnata opened a new contact centre facility in Clark, supporting the needs of all dnata businesses, from corporate travel to baggage handling services. The 700-seat facility can support up to 1,500 full-time local jobs through its 24-hour operations.
“Clark was the perfect choice for our new contact centre,” said Iain Andrew, Divisional Senior Vice President, dnata Travel. “The city is strategically positioned in the heart of the growing Asia-Pacific market, the population is highly educated, and much of the employee base is multi-lingual. The facility has the capacity to grow with our business, and its capabilities are a valuable resource to our global businesses, our travel customers, and our airline partners.”
The centre currently offers services in English, Mandarin, Spanish and Tagalog. When fully operational, the facility will be able to handle more than 500,000 customer contacts each month.