Category: Jobs

This article by Rebecca Morgan appeared in the CATS Recruit section of The Sunday Times (Singapore) where she poses the new perspective of looking at call center agents as “Directors of First Impression”.

Truly, call center agents that answer the phone for and in behalf of our clients really ‘direct’ and impact the first impressions the callers have about the principal’s company. How well we do or don’t directly affects the perception.

Here are some things we can do to put our best voice forward:

• 1. Remember you are the voice of your organization.
• 2. Answer the phone every time with focus.
• 3. Ensure your voice is upbeat and friendly.
• 4. Enunciate your words.
• 5. Respond pleasantly but briefly
• 6. Use hold and mute only where appropriate.
• 7. Dont make the caller repeat his story.
• 8. Stay on the line when transferring a call.
• 9. Repeat the caller’s name while taking a message
• 10. End the call politely and professionally.

The Straights Times (Singapore, Jan 18, 2008, page 21) featured a favorable writeup about Indian companies relocating or expanding their operations to the Philippines.

“Indian call centre managers have long known that customers in the United States prefer the lifting tones of a filipino speaking English at the end of the line, to the accent of an Indian”.

Also According to Mr Fushkar Misra, who heads the Philippine Contact Center of Bangalore-based HTMT Global Solutions : “There is also that strong cultural affinity that Filipinos have with the US”.

Way to go!

Photo Shows Mr Mark Viegelmann delivering a keynote speech that was inspirational!

The rest of the fun photos are here.

FarmOut Training Center is now a pillar in the area of customer service and transcription training. Not only has it been cited as such by TESDA but also appreciated in the same manner by our students who are now employed in some of the best call centers in the country. Here are the top 10 answers to the question on why FOCI training center is the best choice for call center training:

1. Gives the best information on call center operations and industry basics.  (Samuel Rivo - Sutherland)

2. Affordable cost leading to a high paying job. (Mark Geminiano - FOCI)

3. Provides essential tools to work in a tough professional environment. (Fiona Olivar - Convergys)

4. Well worth every minute of English Proficiency Training. (Jesus Bascao - Neostar)

5. Knowledge acquired is not just for the contact center industry, but can be used for daily living.  (Leon Allen Tindog - SITEL)

6. Develops personal confidence in applying for jobs in the contact center industry.  (Ma. Cristina Ferrer - E-Telecare)

7. Delivers the best Transcription training.  (Sharon Gay Calvero - FOCI Transcription)

8. More affordable than other training centers. (Ezalyn Caberto - SITEL)

9. Has its own call center for industry exposures,  internship programs and add-on trainings. (Lucky Jonathan Finuliar - FOCI)

10.  The best Trainers and Training Tools are here. (Perfecto Nepacena, Jr. - FOCI Transcription)

Get the best training for transcription and customer service only at FarmOut Central Intouch - Training Center. For details and other information regarding our services, call us at (+6375) 5233538 or (+6375) 5225288 now.

Farmout - a Dagupan City based contact center, and CONVERGYS - one of the country’s biggest contact centers, are joining forces for a big-scale job fair in the province of  Pangasinan. Details are as follows:

 What:          Contact Center Job Fair

When:          January 18 (Fri) and January 19 (Sat), 2007 | 8am - 4pm

Where:        Senior Citizens’ Park, Dagupan City Plaza

Applicants are advised to come in business attire and have with them their resume with a 2×2 picture attached. For any additional info, contact FarmOut at (075) 5233538 or (075) 5225288.

Two very renowned contact centers joining forces to give Dagupeños and Pangasinenses the best  high-paying job that the call center industry can offer. Take advantage of this now!!!