Category: Jobs

Hosted contact center solutions provider Five9, Inc., has announced the appointment of a new President and CEO in a bid to sustain the company’s success as it gains market share in the on-demand call center software market.

With more than eleven years of experience as a CEO, Mike Burkland has joined the Five9 team as President and Chief Executive Officer. Burkland served as CEO for several leading software companies prior to this appointment. Most recently, Burkland ran the Strategic Advisory Practice at ICN, a firm specializing in providing leadership and strategic advisory to high technology companies.

Holding an MBA and BA degree from the University of California at Berkeley, Burkland brings to the hosted contact center solutions provider a proven ability to drive growth and a strategic focus on operational excellence.

“After 3 years of growth enabling Five9 to be recognized by Inc 500 as the twelfth fastest-growing private software company in the nation, Five9 is an established leader in the hosted call center software market with tremendous potential,” commented Burkland in a statement to the press.

“This is a very exciting time for Five9 and I look forward to helping accelerate the growth of the business.”

Source:http://www.tmcnet.com/channels/hosted-contact-center/articles/19557-hosted-contact-center-solutions-provider-five9-appoints-new.htm

Well now, here’s something to keep you smiling. This is really accurate. If you are a call center agent, you would enjoy this. If you employ call center agents, this may help answer some questions you may have. Take a look!

Employees in Switzerland are required to work for 2 months before they can leave their current job. Both Singapore and Hongkong, limits this period to only 1 week. Taiwan requires 20 days. Both Austria, China and the Philippines require 30 days/1 month.

Vietnam requires 45 days. European countries like Austria, Belgium, Denmark, Finland and Luxemborg including Ukraine must give longer notices!

Carol S. Dweck at Stanford University did a study with 400 fifth-graders. Half were randomly praised as being “really smart” for doing well on a test; the others were praised for their effort. Then they were given two tasks to choose from: an easy one that they would learn little from but do well on, or a more challenging one that might be more interesting but might also produce more mistakes.

Two underwater telecommunications cables were damaged Wednesday in the Mediterranean Sea. Sketchy reports say that it was probably caused by the anchor of ships that had drag and then cut the cables.

Estimates say that it may take over a week to restore the service as there is a current weather disturbance in the area. This internet outage has a severe impact on Indian call centers similar to what happened to the Philippines when an undersea earthquake hit undersea cables and cut the links to the US.