Category: Honda

Honda provides road assistance to motorists during Holy Week

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In their continuous effort to provide utmost customer service, Honda Cars Philippines, Inc. (HCPI) together with its dealership network nationwide will set-up its annual Honda Emergency Assistance Team (HEAT) to provide on-site road assistance at different locations nationwide from April 2 to 5, 2015 (except April 3, Good Friday).

Regardless of the vehicle brand, Honda invites all motorists to drop by any of the identified authorized dealerships or off-site HEAT service booths to have their vehicles checked prior or during travel. Customers may avail of any of the following:
• FREE Emergency Assistance
• FREE Honda Diagnostic Check-up
• FREE 25 – Point Safety Check-up
• Travel Advisories

And Other Services such as:
• Preventive Maintenance Service
• Light to Medium Repair, and
• Sale of Honda Genuine Parts

Moreover, a roving team will check around the road conditions and offer services if necessary. Motorists may contact them at the following hotline numbers: 0917-5721486, 0917-5735860 and 0917-5735853. HEAT schedule on April 2 and 4 will be from 8am to 5pm and April 5 from 8am to 12nn.

Since 1993, HEAT has been providing customers with quality services during the Lenten Season wherever that may go.

H.E.A.T. is made possible in cooperation with Idemitsu, Emicor, DENSO, Oriental & Motolite Marketing Corp, Bridgestone, Yokohama, Kenwood and SAVI.

Honda gathers over 100 All New Odyssey reservations

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With just over a week since launched, Honda Cars Philippines, Inc. (HCPI), received over 100 All New Odyssey reservations which retails at an introductory price of P2,298,000 and comes with free Modulo accessories until March 31 only.

 

The All New Odyssey is Honda’s offering for customers looking for a seven-seater luxury minivan that showcases the perfect balance of utility and passenger car values.  The All New Odyssey’s utility characteristics suggest spacious cabin and flexible seating; while passenger vehicle characteristics evoke driving performance and fuel efficiency;

 

To achieve this, HCPI equipped the All New Odyssey with features that has never been offered in any of the Honda vehicles locally available:

 

Captain Cradle Seats which are especially designed for the second row passengers features different seat structures to provide ultimate comfort. The cradle structure simultaneously raises the seat cushion to the optimal angle when the passenger reclines the seatback. The bendable seatback structure enables the passenger to adjust the angle of the upper half of the seatback independently. And lastly, an ottoman is added for leg support and a more relaxing posture. These seats can be moved backwards by 740mm to exude a limousine-like space or sideways to create a private space for each occupant.

 

Multi-view Camera System supports safe driving by significantly improving visibility around the vehicle through images generated from four wide angle cameras located on the front grille, right and left door mirrors and the tailgate. Synthesized images are shown on the touch screen display audio with navigation. Different images can be displayed depending on the situation such as driving through an intersection with poor visibility, parking the car or driving through a narrow street.

 

Smart Parking Assist System helps the driver to park with automatic steering input using the Electric Power Steering (EPS) motor. This is based on automatic detection of the parking space by analyzing the images framed by the Multi-view Camera System. The system supports backing into the parking space and parallel parking even in a tight spot where multiple steering operations are required.

 

Rear Entertainment System is a 9-inch LCD monitor which can convert the rear cabin into a private entertainment space. Back seat passengers can enjoy watching DVD and other multimedia contents via the HDMI external video input.

 

Earth Dreams Technology is a next generation set of technological advancements that enhances the engine to greatly improve both fuel efficiency and driving performance. The All New Odyssey is the first Honda model available in the Philippines that is developed with Earth Dreams Technology 2.4-liter, DOHC i-VTEC 4-cylinder engine and Continuous Variable Transmission (CVT with 7-speed paddle shifter).

 

No other than HCPI’s President and General Manager, Toshio Kuwahara unveiled and spoke with optimism about the All New Odyssey in a press conference last March 3. “We are overwhelmed to hear about the very positive response from our customers especially in this category. We are working closely with our dealerships to be able to supply the orders we have taken over the week. We plan to continue to introduce new products that suit the demands and needs of the Filipino customers”, said Kuwahara in a press statement.

Honda unveils the Click 125i

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Join the revolution as Honda unveils the new Click 125i. This is the first model to be equipped with eSP, the brand’s newly-developed 125cc global engine for scooters. This engine ensures improve durability, noise-reduction and high fuel efficiency.

The Honda Click 125i also sports the Idling Stop, a premium feature that automatically turns off the engine when stationary after 3 seconds and restarts when the throttle is opened. This feature delivers an enhanced fuel-efficiency of up to 58.9km per liter.

In terms of brake, the Honda Click 125i boasts a Combined Brake System that provides control, convenience and a greater sense of confidence for the driver. It distributes the brake force to rear and front wheels through the left brake lever.

The Honda Click 125i is available in Pearl Horizon White, Asteroid Black Metallic, and Candy Rosy Red for only Php 87,000.

Honda bags 6 awards at the first ASEAN NCAP Grand Prix

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Honda dominated at the recently concluded New Car Assessment Program for Southeast Asian Countries (ASEAN NCAP) Grand Prix Awards 2014 among 18 participating car manufacturers. Honda received 5 awards in the Crash Worthiness Performance category and 1 award in the Safety Technology category for the Honda LanWatch technology. The All New City was recognized as the overall winner for Adult Occupant Protection (AOP).

The ASEAN New Car Assessment Program (NCAP) is a new addition to the NCAP entities around the world, which targets to enhance safety standards, raise consumer awareness and thus encourage a market for safer vehicles in the Southeast Asia region. These awards mark yet another milestone for Honda; as it continuously puts effort to set a benchmark for vehicle safety.

Committed to provide excellent vehicle safety, Honda R&D centers in Japan are two of the world’s most advanced indoor crash safety research facilities – the world’s first indoor multi-directional crash-test safety facility and an Automotive Safety Research Facility.

The Honda indoor crash test safety facility enables Honda to conduct crash tests from various directions, at different speeds, and between vehicles of different sizes. In fact, all Honda models have been put through vigorous testings for frontal, side and rear crash at the facility. This multi-directional test capability is the key to better understand, design, and protect against the consequences of real-world collisions.

Besides the multi-directional crash tests, Honda was also the first automaker in the world to develop pedestrian crash test dummies. These dummies are designed to replicate the behavior of the human body in a collision to help with analyzing the effects accidents have on the human body and with identifying locations of damage to vehicles.

Both R&D centers are able to provide Honda with a deeper understanding of what happens in real-world collisions as the basis for developing new technologies that enhance safety. This is a strong reflection of Honda’s commitment in providing safety for everyone—that means crash protection not only for its own drivers and passengers, but also for the occupants of other vehicles, and injury mitigation for pedestrians.

Locally, Honda Cars Philippines, Inc. (HCPI) has always emphasized passenger safety as one of its key priorities in vehicle development. Evidently, its vehicles have always been infused with the latest vehicle safety systems and technology. While high-end safety systems such as Anti-lock Brake System with Electronic Brake-Force Distribution (ABS with EBD) and the Vehicle Stability Assist (VSA) were features that were once reserved for high displacement models, HCPI has been including these features even in their subcompact models.

In 2012, HCPI offered their 1.5 City ENC model with these features together with Dual (driver and passenger) SRS airbags, ISOFIX international standard for fastening child seats, 60:40 split folding rear seats and seatbelt reminder for both driver and front passenger. This made the Honda City one of the pioneers to introduce a model (locally) that gets a 5-star ASEAN NCAP safety rating for adult occupant protection, the highest safety rating possible.

Fast forward to 2014, HCPI partakes in realizing Honda’s dream of a collision-free mobile society where customers and everyone sharing the road, can safely and confidently enjoy the freedom of mobility. Dedicated to implement safety improvements through vehicle technologies, HCPI’s recent products are equipped with standard dual SRS airbags and abs with EBD (across vehicle line-up), higher end variants starting with the All New City come with new safety technologies and enhancements such as Vehicle Stability Assist (VSA), Multi-angle Rear View Camera Display, Emergency Stop Signal, Side Airbags and Side Curtain Airbags. As a result, all vehicles in Honda’s current line-up are 4-star ASEAN NCAP compliant while certain variants of the City, Jazz, and Civic with Vehicle Stability Assist (VSA) and seatbelt reminder are 5-star ASEAN NCAP compliant.

Nissan Ranks Highest in Customer Satisfaction

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Among new-vehicle owners in the Philippines, the quality of after-sales service provided at authorized service centers has improved by a notable 12 points year over year, according to the J.D. Power Asia Pacific 2014 Philippines Customer Service Index (CSI) StudySM released today.

Now in its 14th year, the study measures overall satisfaction among vehicle owners who visit an authorized service center for maintenance or repair work during the first 12 to 24 months of ownership based on five factors (listed in alphabetical order): service advisor; service facility; service initiation; service quality; and vehicle pick-up. Overall satisfaction is measured on a 1,000-point scale.

“As the automotive market in the Philippines enjoys double-digit growth, new-vehicle owners—most of whom are first-time buyers—seek a stress-free and positive experience at their authorized service center,” said Loic Pean, senior manager at J.D. Power Asia Pacific.

KEY FINDINGS

  • • Overall customer satisfaction remains stable at 826 points, up 1 point from 2013.
  • • Service quality increases to 828 in 2014, primarily due to general improvements in the thoroughness of work performed (16% delighted customers in 2014 vs. 11% in 2013) and cleanliness of vehicle on return (80% of vehicles returned both washed and vacuumed vs. 76% in 2013).
  • • Despite improvements in service quality, the average number of service standards being implemented has decreased to 19.3 in 2014 from 19.4 in 2013. Moreover, there is an increase in the proportion of customers who indicate that detailed cost estimates were not provided before the service was initiated (25% in 2014 vs. 11% in 2013), which negatively impacts satisfaction.
  • • Additionally, the number of service time estimates has declined year over year, as 5 percent of customers say that the service center did not promise when their vehicle would be ready after service, compared with 2 percent in 2013. Satisfaction declines when centers do not provide an estimate of the service time and when service takes more time than promised (-62 points and -61 points, respectively, below industry average).
  • • A growing percentage of customers indicate the wait at the service center is unreasonable (23% in 2014 vs. 19% in 2013), which is most likely the result of increases in the time required to complete the paperwork and to pick up the vehicle after service (30% of customers indicate that it took 20 minutes or more in 2014, up by 13 percentage points from 2013).
  • • Advocacy and loyalty are closely related to satisfaction with a dealer’s overall service performance, as 70 percent of delighted customers (overall satisfaction scores of 10) say they “definitely will” return to the same service center for post-warranty service, and 68 percent say they “definitely will” re-purchase  a  vehicle  from  the  service  dealer,  compared  with  13  percent  and  6  percent, respectively, among dissatisfied customers (scores of 5 and lower).

“While the quality of service is improving, overall satisfaction levels remain below that of neighboring countries, and the level of assistance that customers receive remains insufficient,” said Pean. “One simple action that dealers can take to help positively impact satisfaction is to actively monitor customer feedback after each service visit. The 2014 study finds that among customers who report a problem, after a follow-up call and problem resolution, satisfaction and loyalty levels are on par with those customers who experience no problems at all.”

CSI Study Rankings
Among the 10 brands ranked in this year’s study, Nissan ranks highest with an overall score of 844. Nissan performs particularly well in four of the five factors: service quality; service advisor; vehicle pick-up; and
service initiation.

Following Nissan in the rankings is Honda, which performs particularly well in service facility.

Suzuki improves the most among all the brands included in the study, achieving a score of 831, which is 23 points higher than in 2013.

The 2014 Philippines Customer Service Index (CSI) Study measures customer satisfaction with the servicing and vehicle return process. The study is based on responses from 1,733 vehicle owners who took their vehicle to an authorized service center for servicing during the first 12 to 24 months of ownership (February 2012 to May 2013) in the Philippines market. The study covers 63 vehicle models.