PH ranked #6 as Top Source of Talent in Silicon Valley

In an infographic posted by the Business Week a couple of days ago, the Philippines emerged as the 6th source of talent in the massive tech workforce of Silicon Valley, beating India who’s in #9.

The infographic asks “Silicon Valley imports its brains. Where do they come from?” and the results came from a survey that spans between 2008 to 2012.

philippines-silicon-valley

#1. Mexico
#2. Texas
#3. Arizona
#4. Washington
#5. Illinois
#6. Philippines
#7. China
#8. New York
#9. India
#10. Florida

Silicon Valley is home of tech giants like Apple, Facebook, Yahoo! and many others.

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17 Philippine universities to offer course on BPO

17 state universities and colleges in the Philippines will soon start teaching a course that will help students prepare themselves for their future career in the BPO industry.

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According to ABS-CBN, the state universities and colleges listed below will start offering the course Minor in Service Management this school year 2014-2015 with the help of the Commission on Higher Education (CHED) and Information Technology and Business Process Association of the Philippines (IBPAP). The course has 21 units and 5 subjects which includes English Proficiency and Service Culture.

1. Pangasinan State University
2. Cavite State University
3, Laguna State Polytechnic University
4. West Visayas State University
5. Batangas State University
6. Carlos Hilado Memorial State College
7. Negros Oriental State University
8. Wester Visayas College of Science and Technology
9. University of Southeast Philippines
10. Benguet State University
11. Don Mariano Marcos Memorial State University
12. Tarlac State University
13. Bulacan State University
14. Technological University of the Philippines
15. Philippine Normal University
16. Northern Iloilo Polytechnic State College
17. Polytechnic University of the Philippines

More than 70,000 positions are being offered by the BPO industry in the Philippines every year. Last month, JobStreet listed the Call Center / IT-Enabled Services / BPO industry as one of its top high-paying jobs for fresh graduates in the country.

{ABS-CBN}

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17 Philippine universities to offer course on BPO

17 state universities and colleges in the Philippines will soon start teaching a course that will help students prepare themselves for their future career in the BPO industry.

bpo

According to ABS-CBN, the state universities and colleges listed below will start offering the course Minor in Service Management this school year 2014-2015 with the help of the Commission on Higher Education (CHED) and Information Technology and Business Process Association of the Philippines (IBPAP). The course has 21 units and 5 subjects which includes English Proficiency and Service Culture.

1. Pangasinan State University
2. Cavite State University
3, Laguna State Polytechnic University
4. West Visayas State University
5. Batangas State University
6. Carlos Hilado Memorial State College
7. Negros Oriental State University
8. Wester Visayas College of Science and Technology
9. University of Southeast Philippines
10. Benguet State University
11. Don Mariano Marcos Memorial State University
12. Tarlac State University
13. Bulacan State University
14. Technological University of the Philippines
15. Philippine Normal University
16. Northern Iloilo Polytechnic State College
17. Polytechnic University of the Philippines

More than 70,000 positions are being offered by the BPO industry in the Philippines every year. Last month, JobStreet listed the Call Center / IT-Enabled Services / BPO industry as one of its top high-paying jobs for fresh graduates in the country.

{ABS-CBN} {image source}

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Meet Amelia, the humanoid program that will soon replace call center agents

BPO companies may soon add another member to their workforce with the introduction of Amelia, a humanoid program that can answer phone calls and technical queries with human-like response.

Developed by New York-based company IPsoft, Amelia is basically a software algorithm / virtual engineer that can answer phone calls and respond to technical questions in a fraction of time humans do.

rise of the machines
This is not Amelia, but soon…

Amelia can work in ten languages, can provide basic infrastructure management support services, and has the ability to clone itself to handle peak-hour traffic. It can help BPO companies cut costs by as much as 75% (because, you know, less human agents will be needed) and promises 30-40% savings in infrastructure and management costs.

Although Amelia looks promising, it is only capable of handling repetitive tasks (boring tasks) being done by its human counterparts. In other words, those with complex tasks are not in danger of getting replaced. Well, at least for now, as Amelia is also capable of self-learning.

“Robotic automation is set to completely disrupt the BPO and information technology outsourcing markets,” said Alastair Bathgate, CEO of Blue Prism. “At least 90% of BPOs will use some form of robotic automation within five years.”

The BPO industry is currently valued at more than $400 billion with India and the Philippines as leading hubs in Asia.

Amelia is scheduled for a soft launch this June for some of IPsoft’s banking clients and will be made available for its other clients by the end of the year.

{source} {via}

The post Meet Amelia, the humanoid program that will soon replace call center agents appeared first on YugaTech | Philippines, Tech News & Reviews.

Meet Amelia, the humanoid program that will soon replace call center agents

BPO companies may soon add another member to their workforce with the introduction of Amelia, a humanoid program that can answer phone calls and technical queries with human-like response.

Developed by New York-based company IPsoft, Amelia is basically a software algorithm / virtual engineer that can answer phone calls and respond to technical questions in a fraction of time humans do.

rise of the machines
This is not Amelia, but soon…

Amelia can work in ten languages, can provide basic infrastructure management support services, and has the ability to clone itself to handle peak-hour traffic. It can help BPO companies cut costs by as much as 75% (because, you know, less human agents will be needed) and promises 30-40% savings in infrastructure and management costs.

Although Amelia looks promising, it is only capable of handling repetitive tasks (boring tasks) being done by its human counterparts. In other words, those with complex tasks are not in danger of getting replaced. Well, at least for now, as Amelia is also capable of self-learning.

“Robotic automation is set to completely disrupt the BPO and information technology outsourcing markets,” said Alastair Bathgate, CEO of Blue Prism. “At least 90% of BPOs will use some form of robotic automation within five years.”

The BPO industry is currently valued at more than $400 billion with India and the Philippines as leading hubs in Asia.

Amelia is scheduled for a soft launch this June for some of IPsoft’s banking clients and will be made available for its other clients by the end of the year.

{source} {via}

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