It’s been reported that call centers in Philippines as well as those located in Columbia and Mexico are on AT&T’s watch list due to data breach that affects almost 280,000 US customers.
The $25M settlement with AT&T Services was to “resolve an investigation into consumer privacy violations at AT&T’s call centers located in the said countries.” This has been by far the largest privacy and data security enforcement action made by FCC or Federal Communications Commission.
Call Center Focus also reports that the fine has already been implemented in other call center companies. Additionally, sources say Teleperformance in Mexico is the company where three suspect employees came from.
Here in the Philippines, however, the local authorities have not yet made any form of investigation since the president “has yet to make a National Privacy Commission that would regulate the data privacy policies under the law.
Because of the issue, other AT&T accounts have already been pulled out from call center firms. Other employees who still have the account are also in fear of losing their jobs once the company’s contract expires.
How’s the status of AT&T accounts in your call center company?
{Via}
The post AT&T fined $25M for fraud and privacy breach in Philippine call center appeared first on YugaTech | Philippines, Tech News & Reviews.
It’s been reported that call centers in Philippines as well as those located in Columbia and Mexico are on AT&T’s watch list due to data breach that affects almost 280,000 US customers.
The $25M settlement with AT&T Services was to “resolve an investigation into consumer privacy violations at AT&T’s call centers located in the said countries.” This has been by far the largest privacy and data security enforcement action made by FCC or Federal Communications Commission.
Call Center Focus also reports that the fine has already been implemented in other call center companies. Additionally, sources say Teleperformance in Mexico is the company where three suspect employees came from.
Here in the Philippines, however, the local authorities have not yet made any form of investigation since the president “has yet to make a National Privacy Commission that would regulate the data privacy policies under the law.
Because of the issue, other AT&T accounts have already been pulled out from call center firms. Other employees who still have the account are also in fear of losing their jobs once the company’s contract expires.
How’s the status of AT&T accounts in your call center company?
{Via}
The post AT&T fined $25M for fraud and privacy breach in Philippine call center appeared first on YugaTech | Philippines, Tech News & Reviews.
It’s been reported that call centers in Philippines as well as those located in Columbia and Mexico are on AT&T’s watch list due to data breach that affects almost 280,000 US customers.
The $25M settlement with AT&T Services was to “resolve an investigation into consumer privacy violations at AT&T’s call centers located in the said countries.” This has been by far the largest privacy and data security enforcement action made by FCC or Federal Communications Commission.
Call Center Focus also reports that the fine has already been implemented in other call center companies. Additionally, sources say Teleperformance in Mexico is the company where three suspect employees came from.
Here in the Philippines, however, the local authorities have not yet made any form of investigation since the president “has yet to make a National Privacy Commission that would regulate the data privacy policies under the law.
Because of the issue, other AT&T accounts have already been pulled out from call center firms. Other employees who still have the account are also in fear of losing their jobs once the company’s contract expires.
How’s the status of AT&T accounts in your call center company?
{Via}
The post AT&T fined $25M for fraud and privacy breach in Philippine call center appeared first on YugaTech | Philippines, Tech News & Reviews.
BPO companies may soon add another member to their workforce with the introduction of Amelia, a humanoid program that can answer phone calls and technical queries with human-like response.
Developed by New York-based company IPsoft, Amelia is basically a software algorithm / virtual engineer that can answer phone calls and respond to technical questions in a fraction of time humans do.
This is not Amelia, but soon…
Amelia can work in ten languages, can provide basic infrastructure management support services, and has the ability to clone itself to handle peak-hour traffic. It can help BPO companies cut costs by as much as 75% (because, you know, less human agents will be needed) and promises 30-40% savings in infrastructure and management costs.
Although Amelia looks promising, it is only capable of handling repetitive tasks (boring tasks) being done by its human counterparts. In other words, those with complex tasks are not in danger of getting replaced. Well, at least for now, as Amelia is also capable of self-learning.
“Robotic automation is set to completely disrupt the BPO and information technology outsourcing markets,” said Alastair Bathgate, CEO of Blue Prism. “At least 90% of BPOs will use some form of robotic automation within five years.”
The BPO industry is currently valued at more than $400 billion with India and the Philippines as leading hubs in Asia.
Amelia is scheduled for a soft launch this June for some of IPsoft’s banking clients and will be made available for its other clients by the end of the year.
The post Meet Amelia, the humanoid program that will soon replace call center agents appeared first on YugaTech | Philippines, Tech News & Reviews.
Diag| Memory: Current usage: 59 MB
Diag| Memory: Peak usage: 85 MB