Category: bpo philippines

Top earning BPO & Call Center Companies in the Philippines

Louie Diangson Leave a comment

Last year we showed you a list of the top earning call center and BPO companies in the Philippines. This time we’re updating that list which includes new firms and figures. Find out if your company is included.

The list is provided by Pasig City Rep. Roman Romulo as reported by Manila Standard Today. The top firms list is “based on their combined revenues of P250 billion ($5.9 billion) in 2013.” Below are the top 45 BPO and Call Center companies in the Philippines:

1. Accenture Inc. (Php32.429 billion)
2. Convergys Philippines Services Corp. (Php19.830 billion)
3. 24/7 Customer Philippines Inc. (Php13.061 billion)
4. JPMorgan Chase Bank N.A.-Philippine Global Service Center (Php11.789 billion)
5. Telephilippines Inc. (Php8.722 billion)
6. Sutherland Global Services Philippines Inc. (Php8.080 billion)
7. Hewlett-Packard AP (Hong Kong) Ltd. (Php7.081 billion)
8. Stream International Global Services Philippines Inc. (Php6.924 billion)
9. Teletech Offshore Investments B.V. (Php6.590 billion)
10. IBM Daksh Business Process Services Philippines Inc. (Php6.307 billion)
11. Sitel Philippines Corp. (Php6.084 billion)
12. TeleTech Customer Care Management Philippines Inc. (Php5.654 billion)
13. Manila-Oslo Renewable Enterprise Inc. (Php5.605 billion)
14. IBM Business Services Inc. (Php5.599 billion)
15. Aegis PeopleSupport Inc. (Php5.474 billion)
16. Coca-Cola Far East Ltd. (Php5.439 billion)
17. Sykes Asia Inc. (Php5.415 billion)
18. Shell Shared Services (Asia) B.V. (Php5.289 billion)
19. Deutsche Knowledge Services Pte. Ltd. (Php5.258 billion)
20. HSBC Electronic Data Processing (Philippines) Inc. (Php5.035 billion)
21. Telus International Philippines Inc. (Php5.010 billion)
22. Luen Thai Macao Commercial Offshore Co. Ltd. (Php4.336 billion)
23. IBM Solutions Delivery Inc. (Php4.293 billion)
24. VXI Global Holdings B.V. Philippines (Php4.049 billion)
25. Macquarie Offshore Services Pty. Ltd. (Php4.026 billion)
26. ACS of the Philippines Inc. (Php3.917 billion)
27. Citibank N.A. Regional Operating Headquarters (Php3.710 billion)
28. SPi CRM Inc. (Php3.551 billion)
29. Emerson Electric (Asia) Ltd. (Php3.481 billion)
30. Chevron Holdings Inc. (Php3.271 billion)
31. StarTek Philippines Inc. (Php3.123 billion)
32. Genpact Services LLC (Php2.846 billion)
33. West Contact Services Inc. (Php2.815 billion)
34. Hinduja Global Solutions Ltd. (Php2.795 billion)
35. SPi Technologies Inc. (Php2.767 billion)
36. ANZ Global Services and Operations Manila Inc. (Php2.503 billion)
37. Sykes Marketing Services Inc. (Php2.493 billion)
38. Maersk Global Service Centres (Philippines) Ltd. (Php2.324 billion)
39. Manulife Data Services Inc. (Php2.191 billion)
40. Lexmark Research & Development Corp. (Php1.963 billion)
41. ExlService Philippines Inc. (Php1.907 billion)
42. Cognizant Technology Solutions Philippines Inc. (Php1.892 billion)
43. Thomson Reuters Corp. Pte. Ltd. (Php1.877 billion)
44. Citigroup Business Process Solutions Pte. Ltd. (Php1.816 billion)
45. Acquire Asia Pacific Philippines Inc. (Php1.789 billion)

Compared to their 2012 revenues, Accenture and Convergys maintained their positions at 1 and 2 respectively, while 24/7 overtook JPMorgan for the top 3 position. Telephilippines remained at top 5.

source: Manila Standard Today

The post Top earning BPO & Call Center Companies in the Philippines appeared first on YugaTech | Philippines, Tech News & Reviews.

Meet Amelia, the humanoid program that will soon replace call center agents

Louie Diangson Leave a comment

BPO companies may soon add another member to their workforce with the introduction of Amelia, a humanoid program that can answer phone calls and technical queries with human-like response.

Developed by New York-based company IPsoft, Amelia is basically a software algorithm / virtual engineer that can answer phone calls and respond to technical questions in a fraction of time humans do.

rise of the machines
This is not Amelia, but soon…

Amelia can work in ten languages, can provide basic infrastructure management support services, and has the ability to clone itself to handle peak-hour traffic. It can help BPO companies cut costs by as much as 75% (because, you know, less human agents will be needed) and promises 30-40% savings in infrastructure and management costs.

Although Amelia looks promising, it is only capable of handling repetitive tasks (boring tasks) being done by its human counterparts. In other words, those with complex tasks are not in danger of getting replaced. Well, at least for now, as Amelia is also capable of self-learning.

“Robotic automation is set to completely disrupt the BPO and information technology outsourcing markets,” said Alastair Bathgate, CEO of Blue Prism. “At least 90% of BPOs will use some form of robotic automation within five years.”

The BPO industry is currently valued at more than $400 billion with India and the Philippines as leading hubs in Asia.

Amelia is scheduled for a soft launch this June for some of IPsoft’s banking clients and will be made available for its other clients by the end of the year.

{source} {via}

The post Meet Amelia, the humanoid program that will soon replace call center agents appeared first on YugaTech | Philippines, Tech News & Reviews.

Meet Amelia, the humanoid program that will soon replace call center agents

Louie Diangson Leave a comment

BPO companies may soon add another member to their workforce with the introduction of Amelia, a humanoid program that can answer phone calls and technical queries with human-like response.

Developed by New York-based company IPsoft, Amelia is basically a software algorithm / virtual engineer that can answer phone calls and respond to technical questions in a fraction of time humans do.

rise of the machines
This is not Amelia, but soon…

Amelia can work in ten languages, can provide basic infrastructure management support services, and has the ability to clone itself to handle peak-hour traffic. It can help BPO companies cut costs by as much as 75% (because, you know, less human agents will be needed) and promises 30-40% savings in infrastructure and management costs.

Although Amelia looks promising, it is only capable of handling repetitive tasks (boring tasks) being done by its human counterparts. In other words, those with complex tasks are not in danger of getting replaced. Well, at least for now, as Amelia is also capable of self-learning.

“Robotic automation is set to completely disrupt the BPO and information technology outsourcing markets,” said Alastair Bathgate, CEO of Blue Prism. “At least 90% of BPOs will use some form of robotic automation within five years.”

The BPO industry is currently valued at more than $400 billion with India and the Philippines as leading hubs in Asia.

Amelia is scheduled for a soft launch this June for some of IPsoft’s banking clients and will be made available for its other clients by the end of the year.

{source} {via}

The post Meet Amelia, the humanoid program that will soon replace call center agents appeared first on YugaTech | Philippines, Tech News & Reviews.

Top earning BPO companies in the Philippines

Louie Diangson Leave a comment

Are you planning to start a career in the business process outsourcing (BPO) industry this 2014 but don’t know yet which company to work for? This list might help. Here are the top earning BPO companies in the Philippines.

pp
[Image Credit]

Pasig City Rep. Roman Romulo, an industry supporter, has released a list of the country’s top BPO companies based on on their revenues generated in 2012.

1. Accenture Inc. (Php28.104 billion in revenues)
2. Convergys Philippines Services Corp. (Php17.281 billion)
3. JPMorgan Chase Bank N.A-Philippine Global Service Center (Php10.805 billion)
4. 24/7 Customer Philippines Inc. (Php7.711 billion)
5. Telephilippines Inc. (Php7.241 billion)
6. TeleTech Offshore Investments B.V. (Php6.978 billion)
7. Sutherland Global Services Philippines Inc. (Php6.805 billion)
8. Stream International Global Services Philippines Inc. (Php6.738 billion)
9. Sitel Philippines Corp. (Php6.364 billion)
10. Deutsche Knowledge Services Pte. Ltd. (Php5.754 billion)
11. Sykes Asia Inc. (Php5.617 billion)
12. IBM Daksh Business Process Services Philippines Inc. (Php5.516 billion)
13. Aegis PeopleSupport Inc. (Php5.445 billion)
14. TeleTech Customer Care Management Philippines Inc. (Php5.402 billion)
15. IBM Business Services Inc. (Php5.211 billion)
16. Telus International Philippines Inc. (Php4.962 billion)
17. Shell Shared Services (Asia) B.V. (Php4.821 billion)
18. HSBC Electronic Data Processing (Philippines) Inc. (Php4.700 billion)
19. ePLDT Inc. (Php4.147 billion)
20. SPi CRM Inc. (Php3.501 billion)
21. ACS of the Philippines Inc. (Php3.492 billion)
22. VXI Global Holdings B.V. (Php3.266 billion)
23. Emerson Electric (Asia) Ltd. (Php3.230 billion)
24. StarTek International Ltd. (Php3.094 billion)
25. IBM Solutions Delivery Inc. (Php3.019 billion)
26. Sykes Marketing Services Inc. (Php2.760 billion)
27. SPi Technologies Inc. (Php2.626 billion)
28. Genpact Services LLC (Php2.552 billion)
29. Macquarie Offshore Services Pty. Ltd. (Php2.522 billion)
30. Thomson Reuters Corp. Pte. Ltd. (Php2.265 billion)
31. AIG Shared Services Corp. Philippines (Php2.357 billion)
32. Hinduja Global Solutions Ltd. (Php2.194 billion)
33. Lexmark Research and Development Corp. (Php1.956 billion)
34. ANZ Global Services and Operations (Manila) Inc. (Php1.869 billion)
35. Maersk Global Service Centers (Philippines) Ltd. (Php1.859 billion)
36. Manulife Data Services Inc. (Php1.745 billion)

The BPO industry remains as a popular source of employment among young Filipinos with college degrees. “Based on sectoral projections, we are confident that BPO firms will be able to add an average of 124,000 well-paying jobs annually from 2014 to 2016, or a total of 372,000 new posts over the next three years,” Romulo said in a statement.

Sources: ABS-CBN, GMA, Inquirer

The post Top earning BPO companies in the Philippines appeared first on YugaTech | Philippines, Tech News & Reviews.

Top earning BPO companies in the Philippines

Louie Diangson+ Leave a comment

Are you planning to start a career in the business process outsourcing (BPO) industry this 2014 but don’t know yet which company to work for? This list might help. Here are the top earning BPO companies in the Philippines.

BPO

Pasig City Rep. Roman Romulo, an industry supporter, has released a list of the country’s top BPO companies based on on their revenues generated in 2012.

1. Accenture Inc. (Php28.104 billion in revenues)
2. Convergys Philippines Services Corp. (Php17.281 billion)
3. JPMorgan Chase Bank N.A-Philippine Global Service Center (Php10.805 billion)
4. 24/7 Customer Philippines Inc. (Php7.711 billion)
5. Telephilippines Inc. (Php7.241 billion)
6. TeleTech Offshore Investments B.V. (Php6.978 billion)
7. Sutherland Global Services Philippines Inc. (Php6.805 billion)
8. Stream International Global Services Philippines Inc. (Php6.738 billion)
9. Sitel Philippines Corp. (Php6.364 billion)
10. Deutsche Knowledge Services Pte. Ltd. (Php5.754 billion)
11. Sykes Asia Inc. (Php5.617 billion)
12. IBM Daksh Business Process Services Philippines Inc. (Php5.516 billion)
13. Aegis PeopleSupport Inc. (Php5.445 billion)
14. TeleTech Customer Care Management Philippines Inc. (Php5.402 billion)
15. IBM Business Services Inc. (Php5.211 billion)
16. Telus International Philippines Inc. (Php4.962 billion)
17. Shell Shared Services (Asia) B.V. (Php4.821 billion)
18. HSBC Electronic Data Processing (Philippines) Inc. (Php4.700 billion)
19. ePLDT Inc. (Php4.147 billion)
20. SPi CRM Inc. (Php3.501 billion)
21. ACS of the Philippines Inc. (Php3.492 billion)
22. VXI Global Holdings B.V. (Php3.266 billion)
23. Emerson Electric (Asia) Ltd. (Php3.230 billion)
24. StarTek International Ltd. (Php3.094 billion)
25. IBM Solutions Delivery Inc. (Php3.019 billion)
26. Sykes Marketing Services Inc. (Php2.760 billion)
27. SPi Technologies Inc. (Php2.626 billion)
28. Genpact Services LLC (Php2.552 billion)
29. Macquarie Offshore Services Pty. Ltd. (Php2.522 billion)
30. Thomson Reuters Corp. Pte. Ltd. (Php2.265 billion)
31. AIG Shared Services Corp. Philippines (Php2.357 billion)
32. Hinduja Global Solutions Ltd. (Php2.194 billion)
33. Lexmark Research and Development Corp. (Php1.956 billion)
34. ANZ Global Services and Operations (Manila) Inc. (Php1.869 billion)
35. Maersk Global Service Centers (Philippines) Ltd. (Php1.859 billion)
36. Manulife Data Services Inc. (Php1.745 billion)

The BPO industry remains as a popular source of employment among young Filipinos with college degrees. “Based on sectoral projections, we are confident that BPO firms will be able to add an average of 124,000 well-paying jobs annually from 2014 to 2016, or a total of 372,000 new posts over the next three years,” Romulo said in a statement.

Sources: ABS-CBN, GMA, Inquirer

The post Top earning BPO companies in the Philippines appeared first on YugaTech | Philippines, Tech News & Reviews.