PSBank, the thrift bank arm of the Metrobank Group, introduces PSBank LiveChat, the first real-time chat service in the local banking industry.
PSBank LiveChat enables existing and potential clients from here and abroad to interact with PSBank customer service assistants regarding inquiries on their deposits, loans, trust products, and other banking concerns. It can be accessed through www.psbank.com.ph.
“We are very excited to announce that we have added another dimension in addressing our clients’ inquiries and concerns beyond emails and phone calls – through online chat. This gives our technologically-savvy clients another option in getting instant answers to their banking questions real-time at their most convenient schedule,” PSBank Marketing Group Head/Senior Vice President Noel Tuazon said.
PSBank LiveChat provides users with a unique six-digit case number to allow customer service assistants to follow through clients’ concerns. This eliminates the need for lengthy follow-ups or clients having to repeat the same information on their next chat. With this new facility, PSBank LiveChat users do not have to undergo a lengthy registration process, exchange formal emails with the Bank, or travel to their home branch. Customers abroad will also find LiveChat as an affordable alternative to expensive phone calls.
“PSBank not only equates customer care with timely responses to inquiries. We also strive to give our clients friendly and genuine advice to help them make sound financial decisions through PSBank LiveChat. This enables us to reinforce our commitment to provide simple and reliable banking service to all our clients, 24/7,” added Mr. Tuazon.